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Account Management

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Logging In & Accessing Your Account

To access your training and account details, follow these steps:

Go to the Login Page

  • Visit the login page (My Account) and enter your credentials.
  • If you forgot your password, click Forgot Password to reset it.

Accessing “My Account”

  • After logging in, click on “My Account” from the main menu.
  • This is your central hub for managing your classes, orders, and account settings.

My Classes: Viewing & Taking Classes

Inside My Account, you’ll find the My Courses section, where you can:

  • View Your Enrolled Training – All purchased or assigned classes, courses, and certification paths will be listed here.
  • Resume training – Click on a training title to continue where you left off.
  • Track Your Progress – See which lessons and quizzes you’ve completed.

Navigating a Class

Once inside a class, you’ll have access to:

  • Class Lessons & Modules – Watch video modules, read materials, and complete interactive exercises.
  • Quizzes & Tests – Complete assessments to test your knowledge.
  • Class Completion – Finish all required content to mark the class as complete.

My Certificates: Downloading Earned Certifications

Once you complete a class with a certificate, you can download it from the My Certificates section:

  • Go to My Account > My Certificates
    View your earned certificates
  • Click the class title download and save your certificate as a PDF

These certificates can be used for professional development and career advancement.

My Certificates: My Name is Misspelled

If you are experiencing an issue with your name being misspelled, not in proper casing, or you would like to use your full legal name etc then you can change that within your account settings:

  • Go to My Account > Account Details
  • Update your First and Last name > Save Changes
  • Go back to My Certificates and re-download

Orders: Viewing Purchase History

Under My Account > Orders, you can:

  • View Past Orders – See all completed purchases.
  • Check Order Details – Review transaction history, including class enrollments.
  • Download Purchased Files (if applicable).

Certifications for Courses and Certification Paths

Special Certification

  • Reflects your comprehensive knowledge across all classes and courses.

Individual Sub-Class Certifications

  • Recognize your achievement in each area of study.

Managing Account Settings

Your account dashboard also allows you to update personal information:

  • Addresses – If applicable, manage your billing or shipping addresses.
  • Payment Methods – View or remove saved payment details.
  • Account Details – Update your name, email, or change your password.